Using Artificial Intelligence to provide personalized customer service

Artificial intelligence (AI) is beginning to transform the way credit and fraud decisions are managed by the global finance industry. The transformation is driven by an ‘eruption’ in the level of data being generated, coupled with computer and software advances that can filter and analyze this data to provide insights and trigger decisions.

Using Artificial Intelligence to provide personalized customer service

Mar 22, 2017

Artificial intelligence (AI) is beginning to transform the way credit and fraud decisions are managed by the global finance industry. The transformation is driven by an ‘eruption’ in the level of data being generated, coupled with computer and software advances that can filter and analyze this data to provide insights and trigger decisions.

Growing confidence among UK SMEs points to increased finance needs

SMEs in every area of industry in the UK are predicting expansion over the first quarter of 2017, according to new research.

Growing confidence among UK SMEs points to increased finance needs

Mar 21, 2017

SMEs in every area of industry in the UK are predicting expansion over the first quarter of 2017, according to new research.

Alfa: Insights from QCon London, 2017

At Alfa we attend a range of technology conferences in order to learn and improve, meet other developers, and share ideas. QCon is a conference focused on innovation, and unlike many of its counterparts uses an editorial panel to appoint speakers by special invitation only. Alfa attends QCon London every year, and we always uncover new knowledge about the latest computer science research, new architectures and approaches, and benefit from lessons learned by other agile teams.

Alfa: Insights from QCon London, 2017

Mar 20, 2017

At Alfa we attend a range of technology conferences in order to learn and improve, meet other developers, and share ideas. QCon is a conference focused on innovation, and unlike many of its counterparts uses an editorial panel to appoint speakers by special invitation only. Alfa attends QCon London every year, and we always uncover new knowledge about the latest computer science research, new architectures and approaches, and benefit from lessons learned by other agile teams.

Why successful customer engagement needs to go beyond words

Currently the lion’s share of communications from auto financiers, in concert with their brand partners and franchised retailer networks, is delivered by conventional methods. Very often this communication is one way and doesn't promote interaction ‘in the moment’. For example, traditional posted mail and outbound telephone calls from retailers or contact centres are very much alive and kicking. Whilst these efforts are laudable, the old conventional methods are fast running out of road and they are not in sync with the habits of the 21st century consumer.

Why successful customer engagement needs to go beyond words

Mar 21, 2017

Currently the lion’s share of communications from auto financiers, in concert with their brand partners and franchised retailer networks, is delivered by conventional methods. Very often this communication is one way and doesn't promote interaction ‘in the moment’. For example, traditional posted mail and outbound telephone calls from retailers or contact centres are very much alive and kicking. Whilst these efforts are laudable, the old conventional methods are fast running out of road and they are not in sync with the habits of the 21st century consumer.

UK announces it will start ‘Brexit’ process to leave the EU on March 29

The UK will make the historic first official step towards leaving the EU next week, officials have confirmed. Prime Minister Theresa May will start the process of leaving by triggering Article 50 with a letter to the EU, which will be sent on March 29, the UK government said today.

UK announces it will start ‘Brexit’ process to leave the EU on March 29

Mar 20, 2017

The UK will make the historic first official step towards leaving the EU next week, officials have confirmed. Prime Minister Theresa May will start the process of leaving by triggering Article 50 with a letter to the EU, which will be sent on March 29, the UK government said today.

Finance industry warned of vehicle leasing fraud threat

Automotive data expert cap hpi is warning UK based car leasing companies to be on their guard after learning that overseas crime groups are targeting them to fraudulently obtain high-performance vehicles. The information has come from the National Fraud Intelligence Bureau (NFIB) which has warned that high-end vehicles are being rented from car leasing companies using fraudulent identification.

Finance industry warned of vehicle leasing fraud threat

Mar 20, 2017

Automotive data expert cap hpi is warning UK based car leasing companies to be on their guard after learning that overseas crime groups are targeting them to fraudulently obtain high-performance vehicles. The information has come from the National Fraud Intelligence Bureau (NFIB) which has warned that high-end vehicles are being rented from car leasing companies using fraudulent identification.

Groupe Renault appoints head of RCI Banque to senior management committee

Renault has announced that Gianluca De Ficchy will become a member of the manufacturer's management committee in addition to his role as CEO of RCI Banque.

Groupe Renault appoints head of RCI Banque to senior management committee

Mar 20, 2017

Renault has announced that Gianluca De Ficchy will become a member of the manufacturer's management committee in addition to his role as CEO of RCI Banque.

Acquis Insurance records 43% insurance claim boost despite industry concerns about UK businesses lacking cover

Acquis Insurance Management has reported a 43% increase in insurance claims paid in 2016, compared to the previous year.

Acquis Insurance records 43% insurance claim boost despite industry concerns about UK businesses lacking cover

Mar 20, 2017

Acquis Insurance Management has reported a 43% increase in insurance claims paid in 2016, compared to the previous year.

AF50 reveals diverse and dynamic asset finance market in the United Kingdom

The total net investment in leasing for the UK’s largest firms has recorded annual growth of nearly £3 billion, the 2017 Asset Finance 50 has revealed. The AF50, the UK’s most influential annual survey of business and equipment lessors, shows market growth of 6% as total net investment has grown £2.8 billion from £46.3 billion recorded in the 2016 report to £49.1 billion in this year’s study. The AF50, sponsored by Alfa, is published by Asset Finance International and prepared by Asset Finance Policy’s director Julian Rose, the author of the A to Z of Asset Finance and Leasing.

AF50 reveals diverse and dynamic asset finance market in the United Kingdom

Mar 16, 2017

The total net investment in leasing for the UK’s largest firms has recorded annual growth of nearly £3 billion, the 2017 Asset Finance 50 has revealed. The AF50, the UK’s most influential annual survey of business and equipment lessors, shows market growth of 6% as total net investment has grown £2.8 billion from £46.3 billion recorded in the 2016 report to £49.1 billion in this year’s study. The AF50, sponsored by Alfa, is published by Asset Finance International and prepared by Asset Finance Policy’s director Julian Rose, the author of the A to Z of Asset Finance and Leasing.

ALD Automotive makes new senior appointment

ALD Automotive has appointed Gilles Bellemere as deputy chief executive officer.

ALD Automotive makes new senior appointment

Mar 17, 2017

ALD Automotive has appointed Gilles Bellemere as deputy chief executive officer.

How Auto Captive Finance professionals can become kick ass rock stars!

The arrival of the connected car has raised an important question in the automotive market – who exactly is the customer connected to? Historically, a customer’s brand experience was defined by the car manufacturer and the unique environment it created for the driver and passengers. However, in the rush to install smartphone-ready technology into modern cars, manufacturers have welcomed the two dominant brands, Apple and Google, into their vehicle ecosystems.

How Auto Captive Finance professionals can become kick ass rock stars!

Mar 14, 2017

The arrival of the connected car has raised an important question in the automotive market – who exactly is the customer connected to? Historically, a customer’s brand experience was defined by the car manufacturer and the unique environment it created for the driver and passengers. However, in the rush to install smartphone-ready technology into modern cars, manufacturers have welcomed the two dominant brands, Apple and Google, into their vehicle ecosystems.

New Leaf Search recognised for its high quality standards

A major asset finance and leasing industry recruitment company has been recognised for the quality of its services following a comprehensive independent audit.

New Leaf Search recognised for its high quality standards

Mar 17, 2017

A major asset finance and leasing industry recruitment company has been recognised for the quality of its services following a comprehensive independent audit.

Personal contract hire drives UK leasing growth

Consumer demand for the financial flexibility offered by personal contract hire is a key factor driving leasing company growth in the UK, new research has shown.

Personal contract hire drives UK leasing growth

Mar 15, 2017

Consumer demand for the financial flexibility offered by personal contract hire is a key factor driving leasing company growth in the UK, new research has shown.

Sixt Leasing reports record year as online sales drive future growth

Sixt Leasing has reported the most successful year in the company’s history after strong growth in 2016. The company, based near Munich, is one of Germany's leading independent vehicle leasing service providers and is also involved in fleet leasing and fleet management in 30 countries throughout Europe.

Sixt Leasing reports record year as online sales drive future growth

Mar 15, 2017

Sixt Leasing has reported the most successful year in the company’s history after strong growth in 2016. The company, based near Munich, is one of Germany's leading independent vehicle leasing service providers and is also involved in fleet leasing and fleet management in 30 countries throughout Europe.

Henk Uunk investigates the effects of the new lease accounting standards on a lessee’s Procurement Department

The International Financial Reporting Standard (IFRS) 16 new lease accounting standard is applicable from 1 January 2019 by listed companies, financial institutions and those entities that are group companies of listed or financial institutions or have voluntarily chosen to apply IFRS 16.

Henk Uunk investigates the effects of the new lease accounting standards on a lessee’s Procurement Department

Mar 14, 2017

The International Financial Reporting Standard (IFRS) 16 new lease accounting standard is applicable from 1 January 2019 by listed companies, financial institutions and those entities that are group companies of listed or financial institutions or have voluntarily chosen to apply IFRS 16.

French equipment finance soars back to pre-recession levels as market confidence grows

Igor Szabados, head of business development-EMEA at Alfa comments on the French market. The French equipment finance market has reached a major milestone in its recovery as quarterly growth reached levels last seen before the global recession nearly a decade ago. Data revealed by the Association Française des Sociétés Financières (ASF) shows that the country’s rental and equipment finance companies registered double-digit annual growth worth €25.2bn for the rolling 12-month period to the end of September 2016.

French equipment finance soars back to pre-recession levels as market confidence grows

Mar 10, 2017

Igor Szabados, head of business development-EMEA at Alfa comments on the French market. The French equipment finance market has reached a major milestone in its recovery as quarterly growth reached levels last seen before the global recession nearly a decade ago. Data revealed by the Association Française des Sociétés Financières (ASF) shows that the country’s rental and equipment finance companies registered double-digit annual growth worth €25.2bn for the rolling 12-month period to the end of September 2016.

Point of sale consumer car finance grows in January

The Point of sale (POS) consumer new car finance market grew 9% by value and 3% by volume in January, compared with the same month in 2016, new figures from the Finance and Leasing Association show.

Point of sale consumer car finance grows in January

Mar 10, 2017

The Point of sale (POS) consumer new car finance market grew 9% by value and 3% by volume in January, compared with the same month in 2016, new figures from the Finance and Leasing Association show.

Fly Leasing plans $750 million investment in new aircraft

Global aircraft leasing firm Fly Leasing plans to invest $750 million in new aircraft this year as part of an ongoing renewal programme.

Fly Leasing plans $750 million investment in new aircraft

Mar 09, 2017

Global aircraft leasing firm Fly Leasing plans to invest $750 million in new aircraft this year as part of an ongoing renewal programme.

What is driving the explosion in demand for e-Contracting?

Over the last six months there has been an explosion in demand for e-Contracting solutions as organizations seek to replace unpopular paper agreements with superior electronic versions. What’s the reason for the surge? Well in the EU, this is due at least in part to the arrival of the eIDAS regulation, which became effective in July 1st 2016.

What is driving the explosion in demand for e-Contracting?

Mar 07, 2017

Over the last six months there has been an explosion in demand for e-Contracting solutions as organizations seek to replace unpopular paper agreements with superior electronic versions. What’s the reason for the surge? Well in the EU, this is due at least in part to the arrival of the eIDAS regulation, which became effective in July 1st 2016.

Warning that truck dealers could be breaking law with finance deals

Truck dealers and manufacturers are being urged to review funding services for small businesses to...

PSA Group’s GM acquisition – the auto finance impact

GM’s Vauxhall/Opel subsidiary and GM Financial’s European operations will join the PSA Group in a ...

UK Budget: Some tax hits for small firms

The Chancellor of the Exchequer Philip Hammond made the UK’s last spring Budget announcement yeste...

Acquisition of Summit Leasing Slovenia expands Nova KBM services

One of Slovenia’s largest banks has expanded into the leasing market following the acquisition of ...