Auto Captives to play central role in maximizing lifetime customer value

Finance captives currently play a critical role in driving loyalty and delivering higher customer spending, and will play a further increased role as manufacturers focus on providing mobility services in future. That was the message to delegates at the International Auto Finance Network conference from David Betteley, Global Financial Services Director at Jaguar Land Rover.

Auto Captives to play central role in maximizing lifetime customer value

Apr 19, 2017

Finance captives currently play a critical role in driving loyalty and delivering higher customer spending, and will play a further increased role as manufacturers focus on providing mobility services in future. That was the message to delegates at the International Auto Finance Network conference from David Betteley, Global Financial Services Director at Jaguar Land Rover.

Disruption in auto finance to be even more significant than in other sectors

“Customers today buy cars in a radically different way than they did a few years ago. They start from the internet. In fact, around 97% of car buyers in Germany start their purchasing journey on the internet and most of them [take] an omni-channel approach.” Only about 1% of people in Germany seem to believe that their car buying experience is the optimal one. As expectations increase and ‘online’ becomes embedded in the car buying process, brand loyalties will be challenged. This was the message from Edoardo Demarchi, partner with global consultancy, Roland Berger at the International Auto Finance Network conference.

Disruption in auto finance to be even more significant than in other sectors

Apr 03, 2017

“Customers today buy cars in a radically different way than they did a few years ago. They start from the internet. In fact, around 97% of car buyers in Germany start their purchasing journey on the internet and most of them [take] an omni-channel approach.” Only about 1% of people in Germany seem to believe that their car buying experience is the optimal one. As expectations increase and ‘online’ becomes embedded in the car buying process, brand loyalties will be challenged. This was the message from Edoardo Demarchi, partner with global consultancy, Roland Berger at the International Auto Finance Network conference.

 

EMEA

United Kingdom Asset & Auto Finance Country Survey 2017

Mar 30, 2017

   AVAILABLE NOW, FREE OF CHARGE The asset finance market continued to grow in 2016, in spite of fears of what might happen in the aftermath of the vote to leave the EU and shows little sign of slowing. There are genuine concerns about the potential effects of Brexit, even though the UK won’t be exiting the EU until 2019. Tariff and barrier-free trade is critical to the future UK automotive production post Brexit as the majority of components used in UK-built vehicles come from Europe. Concerns expressed in the industry include the potential impact of Brexit on interest rates, currency exchange rates and the effect this could have on pricing and inflation.  Auto finance deals are expected to remain very competitive. Dealers need to ensure customers understand the benefits of finance. Keeping up with developments in finance technology is paramount.   INCLUDES LEADERS' INSIGHTS                Rob Abrahams, Head of Market Development, carwow Chris Bosworth, Director of Strategy, Close Brothers Motor Finance Dean Bowkett, Managing Director, Bowkett Auto Consulting Austin Collins, Managing Director, BuyaCar.co.uk Adrian Dally, Head of Motor Finance, Finance & Leasing Association Sébastien Duval, CEO, AUTOi David Hosking, CEO, Tusker Richard Jones, Managing Director, Black Horse Gerry Keaney, Chief Executive, BVRLA Alastair Kendrick, independent company car taxation consultant Jon Lawes, Managing Director, Hitachi Capital Vehicle Solutions Rupert Pontin, Director of Valuations, Glass’s Kit Wisdom, Head of Technical Services, Alphabet GB Limited

Terms of service: Asset Finance International Country Surveys are free because they are sponsored. By ordering this Country Survey you are agreeing to allow us to share your contact information with the Sponsor who may contact you with information and offers regarding their products and services. The Sponsor is White Clarke Group.

Americas

United States Auto & Asset Finance Country Survey 2016

Nov 01, 2016

     AVAILABLE NOW, FREE OF CHARGE New business volumes in the US equipment leasing market grew by 12.4% to $123 billion in 2015 Independent lessors experienced the strongest rate of growth in 2015, although this segment still trails banks and captives for market share. In 2015 the equipment finance market was dominated by the transportation, IT, construction, and agriculture segments, although of all market segments only transportation, IT and construction saw any growth over the previous year, and the only significant growth was in transportation. Business confidence has slumped, following a general downward trend since early 2015. Confidence among small businesses is also falling, leading to a cautious attitude to borrowing and investing in their businesses. New vehicle sales are down after 66 straight months of growth. Fleet sales are growing, as is the volume of new vehicles financed by leasing which now accounts for around one-third of the market. FULL SUMMARY OF FINDINGS - SEE PAGE 4 OF THE SURVEY   INCLUDES LEADERS' INSIGHTS    Gary Amos, CEO of Commercial Finance Americas, Siemens Financial Services Bill Bosco, Principal, Leasing 101 Jonathan Dodds, Chief Executive Officer – Americas, White Clarke Group Chris Enbom, CEO, Allegiant Partners Brendan Gleeson, Group CEO, White Clarke Group Dave Mirsky, Chief Executive Officer, Pacific Rim Capital Tom Partridge, President, Fifth Third Equipment Finance Bob Rinaldi, CEO, Commercial Industrial Finance Alan Sikora, CEO, First American Equipment Finance, a City National Bank company Bill Stephenson, CEO and Chairman of the Executive Board at DLL Adam Warner, President, Key Equipment Finance Marguerite Watanabe, President, Connections Insights Stephen Whelan, Partner, Blank Rome LLP  

Terms of service: Asset Finance International Country Surveys are free because they are sponsored. By ordering this Country Survey you are agreeing to allow us to share your contact information with the Sponsor who may contact you with information and offers regarding their products and services. The Sponsor is White Clarke Group. ALL FIELDS ARE REQUIRED

Asia Pacific

Australia Auto & Asset Finance Country Survey 2015

Nov 12, 2015

  AVAILABLE NOW, FREE OF CHARGE There was a return to growth for the Australian equipment finance industry in 2014, with total new business volumes increasing by 2.4% to A$41.9 billion. The general equipment finance sector accounted for 17% of total NBV in 2014, of which slightly more than one-third was from operating leases, while finance leases provided the remainder. NBV for cars & light commercial vehicles continues to grow; however, the mining, earthmoving & construction sectors continue to decline. In the auto fleet sector, data shows that although the total portfolio increased only marginally over the 12 months to August 2015, this was an improvement over the previous 12 months. Market share by type of facility remains stable, with operating leases in all forms taking over 60% of the funded total. Fleet leasing NBV returned to an average quarterly total in excess of A$1 billion. FULL SUMMARY OF FINDINGS - SEE PAGE 3 OF THE SURVEY   INCLUDES LEADERS' INSIGHTS    John Bills, Director, Australian Equipment Lessors Association (AELA); John Dennis, Managing Director, Australian Structured Finance Group; Nino Di Bartolomeo, Partner, Norton Rose Fulbright Australia; Colin Fleischmann, Director Asia Pacific, White Clarke Group; Craig Gee, Director, Marubeni Equipment Finance (Oceania); Michelle Gibbs, Director, CFO Advisory at KPMG Australia; Helen Gordon, Executive Officer, Australian Fleet Lessors Association (AFLA); George Lagos, Senior General Manager, Canon Finance Australia; Hugh Lander, Chief Executive Officer, BOQ Finance; Carmen Luk, Manager, CFO Advisory at KPMG Australia; Chris Pearson, CEO Asia Pacific, White Clarke Group; Joel Phillips, Director, Financial Services Tax at KPMG Australia.  

Terms of service: Asset Finance International Country Surveys are free because they are sponsored. By ordering this Country Survey you are agreeing to allow us to share your contact information with the Sponsor who may contact you with information and offers regarding their products and services. The Sponsor is White Clarke Group. ALL FIELDS ARE REQUIRED

 

Six key influences that will impact the UK asset and auto finance market in 2017

The UK finance market has been resilient in the face of historic changes in the past year, but challenges will remain in 2017 and beyond, a new report reveals. The UK Asset and Auto Finance Survey 2017 from White Clarke Group, produced in conjunction with Asset Finance International, points to a series of key factors that will have the greatest impact on the market. Six key factors affecting UK auto and asset finance markets in 2017:

Six key influences that will impact the UK asset and auto finance market in 2017

Mar 28, 2017

The UK finance market has been resilient in the face of historic changes in the past year, but challenges will remain in 2017 and beyond, a new report reveals. The UK Asset and Auto Finance Survey 2017 from White Clarke Group, produced in conjunction with Asset Finance International, points to a series of key factors that will have the greatest impact on the market. Six key factors affecting UK auto and asset finance markets in 2017:

Using Artificial Intelligence to provide personalized customer service

Artificial intelligence (AI) is beginning to transform the way credit and fraud decisions are managed by the global finance industry. The transformation is driven by an ‘eruption’ in the level of data being generated, coupled with computer and software advances that can filter and analyze this data to provide insights and trigger decisions.

Using Artificial Intelligence to provide personalized customer service

Mar 22, 2017

Artificial intelligence (AI) is beginning to transform the way credit and fraud decisions are managed by the global finance industry. The transformation is driven by an ‘eruption’ in the level of data being generated, coupled with computer and software advances that can filter and analyze this data to provide insights and trigger decisions.

How Auto Captive Finance professionals can become kick ass rock stars!

The arrival of the connected car has raised an important question in the automotive market – who exactly is the customer connected to? Historically, a customer’s brand experience was defined by the car manufacturer and the unique environment it created for the driver and passengers. However, in the rush to install smartphone-ready technology into modern cars, manufacturers have welcomed the two dominant brands, Apple and Google, into their vehicle ecosystems.

How Auto Captive Finance professionals can become kick ass rock stars!

Mar 14, 2017

The arrival of the connected car has raised an important question in the automotive market – who exactly is the customer connected to? Historically, a customer’s brand experience was defined by the car manufacturer and the unique environment it created for the driver and passengers. However, in the rush to install smartphone-ready technology into modern cars, manufacturers have welcomed the two dominant brands, Apple and Google, into their vehicle ecosystems.

What is driving the explosion in demand for e-Contracting?

Over the last six months there has been an explosion in demand for e-Contracting solutions as organizations seek to replace unpopular paper agreements with superior electronic versions. What’s the reason for the surge? Well in the EU, this is due at least in part to the arrival of the eIDAS regulation, which became effective in July 1st 2016.

What is driving the explosion in demand for e-Contracting?

Mar 07, 2017

Over the last six months there has been an explosion in demand for e-Contracting solutions as organizations seek to replace unpopular paper agreements with superior electronic versions. What’s the reason for the surge? Well in the EU, this is due at least in part to the arrival of the eIDAS regulation, which became effective in July 1st 2016.

Global annual volumes reach the $1 trillion milestone

White Clarke Group’s 20th annual Global Leasing Report, which is produced in association with the World Leasing Yearbook, is the world’s only guide to the top 50 leasing markets in the world, summarizes leasing volumes and other market trends for 2015. The report reveals an optimistic industry outlook with positive growth and continued confidence.

Global annual volumes reach the $1 trillion milestone

Feb 28, 2017

White Clarke Group’s 20th annual Global Leasing Report, which is produced in association with the World Leasing Yearbook, is the world’s only guide to the top 50 leasing markets in the world, summarizes leasing volumes and other market trends for 2015. The report reveals an optimistic industry outlook with positive growth and continued confidence.

Auto Finance in the New Digital Ecosystem

The auto finance sector faces significant disruption as innovative new technologies link lenders and customers together in a new “digital ecosystem”. At White Clarke Group’s second Auto Captives Summit in November 2016, we took a close look at the technology revolution which is driving changes in consumer aspirations and in business models and debated what it means for our sector.   We’ve distilled the findings from our discussions into our 2017 Global Technology Report and accompanying summary video, to share key insights, developments and explore critical issues facing the auto finance industry in 2017 and beyond.

Auto Finance in the New Digital Ecosystem

Feb 08, 2017

The auto finance sector faces significant disruption as innovative new technologies link lenders and customers together in a new “digital ecosystem”. At White Clarke Group’s second Auto Captives Summit in November 2016, we took a close look at the technology revolution which is driving changes in consumer aspirations and in business models and debated what it means for our sector.   We’ve distilled the findings from our discussions into our 2017 Global Technology Report and accompanying summary video, to share key insights, developments and explore critical issues facing the auto finance industry in 2017 and beyond.