thc recruitmentExcellent package details on application.

We have a fantastic opportunity for a candidate with Asset Management expertise within Motor Finance.

You will head up a team of 30 in Asset Management, Legal Services and Recovery and will need to demonstrate:

  • Ambition and passion for what they need to achieve.
  • Ability to champion change.
  • Ability to think innovatively and look at things with new eyes.
  • MUST HAVE – vehicle asset recovery experience in Scotland, England and Wales.
  • A good understanding of legal services would be good, but is not a deal breaker.
  • Ability to use initiative.
  • Actively involved with NaVCIS and the FLA.

Essential Skills:

  • Previous experience in a FCA/FSA regulated consumer collections environment.
  • Significant team management experience in a volume customer facing environment.
  • An in-depth knowledge of early collections, particularly in relation to the appropriate use of forbearance.
  • Proven leadership skills, particularly in a fast moving, empowered environment.
  • A proven ability to design, implement and manage complex customer service & collections functions.
  • High levels of experience in developing and implementing new processes, technologies and team structures.
  • Experience of the preparation and analysis of Management Information and the ability to analyse information, and implement improvement strategies as a part of that analysis.
  • High levels of people management skills, with a proven track record of managing team and functional changes.
  • Proven track record of creating and maintaining high performing, productivity focused teams, in a Contact Centre environment, whilst maintaining the highest levels of compliance and quality.
  • Excellent written and verbal communication skills combined with the ability to network and build effective internal and external relationships at all levels.
  • Experience and competence in dealing with disciplinary, grievance and performance processes.
  • Experience working within the motor finance industry.

Contact: For a full job description, call Vicky Mayhew on 01279 713900 or send your CV to vicky@thcrecruitment.co.uk