MotoNovo Finance has revealed how it improved compliance, enhanced the customer journey and grew market share by automating manual processes.
In 2012, it engaged with OneSpan to introduce its OneAgreement Automation solution to fully digitize the end-to-end finance agreement process.
It means that MotoNovo Finance customers can complete their motor finance agreement via a fully digital journey, either at home, or at the dealership.
Automation covers the entire customer journey, from application to ID verification to document presentation and signing, using e-signature technology.
The technology ensures that every customer journey follows a mandated, compliant, digital journey, complete with a full audit trail.
As a result, around 40% of new business is fully automated, with finance approved without any manual processes.
Dave Briggs, chief operator officer for MotoNovo Finance, said: “Not only is the signing process a better experience for customers, but we can also use it to improve compliance and improve the customer journey in the dealer showroom.”
OneSpan provides digital solutions to more than 10,000 customers worldwide, including more than half of the top 100 global banks.
Download a detailed case study of how MotoNovo Finance fully digitised its end-to-end finance agreement process by completing the form below.