£23,000 to £28,000 plus bonus and benefits.
This is a fantastic opportunity to join a well established niche provider of residential and commercial mortgage loans. For the right candidate there is opportunity to grow organically with the organisation and create a path for further progression and advancement.
The successful candidate will have a key focus on proactively managing and building relationships with a portfolio of commercial clients in order to provide support and solutions in times of payment difficulties or if an account is in breach of contract.
- Proactively manage accounts within your own portfolio of clients, developing and maintaining professional relationships.
- Communicate with clients to discuss their financial position, their long term proposals and establish the current usage for the loan security, including their plans to redeem the facility.
- Apply a risk based approach to determine whether escalation action may be necessary.
- Maintain customer contact by inbound and outbound telephone calls, as well as via SMS, emails and letters.
- Provide first time resolutions where possible.
- Discuss payments and agree satisfactory payment plans.
- Develop working relationships with key stakeholders within the business.
Contact: Please send your CV in confidence to Lucy Davies at firstname.lastname@example.org