CBC Logo 2017£25,000 to £30,000 plus bonus and benefits.

Our client is a specialist savings and commercial bank looking to recruit an Assistant Manager due to exciting growth plans.

The successful candidate will work closely with the Savings Manager forming a new team to provide first class service for customers. It is essential that you are confident, personable, enthusiastic and hard working.

Key Responsibilities:

  • Be the first point of contact with our Savings customers.
  • Help customers with the opening and ongoing running of their accounts.
  • Ensure accurate and timely response to customer queries.
  • Meet Service Level Agreements for processes as specified by the Savings Manager.
  • Ensure all retail processes are completed efficiently and accurately.
  • Liaise with the wider business, including Cash Operations, Transformation and Change and Finance.
  • Represent the Savings Team in cross functional projects providing insight for process improvements.
  • Supporting the Savings Manager in day to day running of the team including capacity management and shift pattern planning.
  • Monitoring queues and workflow to ensure a positive customer experience.
  • Advising the team on how to deal with difficult queries.
  • Helping monitor team performance.
  • Helping resolve and be a point of escalation for customer complaints.
  • Responding in a timely manner to customer feedback.

This is the ideal career opportunity if you are passionate about changing processes and want to lead a team.

The role is call centre based so there will be shift patterns including weekends.

Contact: In the first instance, please send your CV to Lucy Davies at lucy@cbcrs.co.uk