CBC Logo 2017£65,000 to £75,000 per annum plus fantastic bonus and benefits.

Due to exciting plans they are looking for a Customer Services Manager to direct and oversee the department’s digital banking customer service and operations function relating to all customer services including contact, payment, and customer operations via a structured and methodical approach.

Key Responsibilities:

  • Ensure customers have a market-leading experience with market-leading response and execution times.
  • Maintain high operating standards to meet internal and external SLAs and provide a robust control environment to manage the risks of the bank.
  • Responsible for the set up and management of operations and customer service model for the digital bank
  • Represent the Customer Service and Operations function as an integral part of the management team
  • Manage the customer lifecycle, including:
    • Customer onboarding;
    • Ongoing customer due diligence;
    • Payments management;
    • Enquiry management; and
    • Complaints handling;
  • Responsible for continuously improving the Customer Service and Operations function of Nomo.
  • Manage the capacity of the team to ensure can achieve its growth plan.
  • Manage relationships with internal and external stakeholders – e.g. Financial Crime & Compliance, Risk, Finance, Card Scheme Providers, Third-Party Technology etc.

This is a fantastic opportunity to join a dynamic business during an exciting period of growth.

Contact: In the first instance, please send your CV in confidence to lucy@cbcrs.co.uk