james george logo£25,000 - £30,000.

James George Recruitment have partnered with a highly successful business that is seeking a Sales Support Coordinator professional to join their Operations team.

The person will be responsible for the processing of pre-deal information at proposal stage & deal support before the contract is activated.

Responsibilities:

  • Liaising with the customers and staff to gather all relevant information required to submit an accurate and credible proposal to the Credit team.
  • Calculating settlement quotes for customers on regulated and non-regulated contracts including collating relevant information.
  • Assisting with obtaining KYC information on proposals.
  • Preparing documentation and dispatching to the customer/dealer for signing.
  • Expediting documents for the deals to ensure prompt service for customers and pay-out to the dealer.
  • Receiving and solving inbound queries by phone and email.
  • Managing customer feedback and complaints processes.

Skills and experience:

  • Excellent communication skills both verbal and written.
  • Resolving conflicts or disagreements in a respectful, professional manner.
  • Engaging in problem-solving; suggests ways to improve efficiency and performance within systems and processes.
  • Flexible, open and receptive to new processes.
  • Excellent time management.
  • Strong attention to detail and a high level of accuracy and compliance.
  • Experience in a customer services role.
  • Financial Services background is preferred.
  • FCA regulated environment experience is desirable.

Please contact Adam Sommerville on 0204 539 9054 Adam.sommerville@jgrecruitment.com or Victoria Rua on 0204 539 9189 Victoria.rua@jgrecruitment.com if you would like to have a discreet and confidential conversation about this opportunity