james george logo£25,000 - £32,000 plus bonus and benefits.

James George Recruitment have partnered with a highly successful business that is seeking a Collections Specialist to join their Collections & Recoveries team.

The person will be responsible for supervising and optimising the collections and recoveries activities, in order to minimise risk costs, optimise returns and maintain customer satisfaction.

Responsibilities:

  • Identify and investigate arrears in the portfolio.
  • Distinguish technical arrears from genuine arrears and undertake the necessary steps to resolve them.
  • Communicate with debtors by telephone and in writing in order to collect outstanding arrears.
  • Make arrangements for rescheduling of arrears where appropriate.
  • Demonstration of TCF principles in all customer activities.
  • Terminate contracts and pursue conditional payments in order to minimize risk costs.
  • Assist the Team Leader with repossession and remarketing activities.
  • Continue all necessary actions to collect payments in order to realize any subsequent gains.
  • Real-time update of debtor and arrears history in order to maintain a complete record.
  • Daily recording of arrears cheques and updating of comments on lease system.
  • Checking daily bank reports ensuring bank details are correct on the lease system.

Skills and experience:

  • Credit and/or Collections experience is required.
  • Minimum 2 years’ experience of working in a similar role ideally within Financial Services.
  • Understanding of regulated agreements.
  • Team player and “People person” with excellent verbal / written communication skills.
  • Strong technical and analytical skills.
  • Good knowledge of IT systems and software packages.
  • Willing and prepared to “go the extra mile” when required.

Good to know:

  • Working days are Monday to Friday.
  • This would be a hybrid role where you will predominantly be home based but required to travel to the offices when needed.

Please contact Adam Sommerville on 0204 539 9054 Adam.sommerville@jgrecruitment.com or Victoria Rua on 0204 539 9189 Victoria.rua@jgrecruitment.com if you would like to have a discreet and confidential conversation about this opportunity