mark lyons recruitment 200

£35,000 - £50,000 plus benefits and bonus.

Our client is seeking a Collections Manager to take responsibility for the day to day management of a small Collections Team, including end of term. This is a growth role on the back of the wider growth strategy of the business.

Key Responsibilities:

  • Manage the Collections and End of Term team to monitor defaults and seek resolution.
  • Monitor and manage arrears cases and end of term workloads to for even distribution across the team.
  • Appraise and monitor staff performance to ensure consistent approach and efficiency in maximizing returns from the Collection team.
  • Maintain high standards across the collections function in accordance with FCA rules.
  • Report to Credit and Risk Directors re repossessions and legal options where defaults are ongoing, and be responsible for managing any legal options to recover arrears / assets.
  • Responsible for managing the collection of any assets and their disposal.
  • Monitoring and optimising income from the Collections team.
  • Review unpaid direct debit reports daily and informing the accounts and underwriting team of any early concerns.
  • Responsible for the correct daily production and release of all arrear’s letters / correspondence, liaising with the Accounts team to ensure all late payment fees are properly accrued, invoiced and paid.
  • Review arrears reports and instruct staff on any necessary actions.

Person Specification:

  • Excellent interpersonal, negotiation and customer service skills.
  • Track record in a senior collections role, including previous leasing/HP or loan experience.
  • Handle demands, targets, guidelines and high stress situations.
  • Ability to handle conflict in a professional manner and to bring a situation / issue to a satisfactory resolution.
  • Strong management, leadership and coaching skills.
  • Strong planning, organisational and problem solving skills.
  • Excellent understanding of relevant FCA / NACFB regulations / rules.

Contact: In the first instance please send your cv to Mark Lyons at or call 0161 258 0053 or 07470 476320 for a confidential discussion

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