nls new logoExcellent salary, bonus and benefits.

J2374 - Our client is seeking a Customer Services Administrator as part of the servicing Team managing Customer Service and End of Lease related queries. You will be responsible for customer / vendor / dealer queries and other customer transactions and administrative duties including managing lease contracts throughout their life cycle to end of term. Salary: Excellent salary, bonus and benefits. Location: UK, Thames Valley.

Job Reference: OSV/J2374
Job Title: J2374 - Customer Services Administrator - UK, Thames Valley - Asset Finance
Salary: Excellent salary, bonus and benefits
Location: UK, Thames Valley
Bonuses: Excellent
Benefits: Excellent
Job Function:  Operations & Support
Vacancy Type:  Permanent
Asset Type / Sector: All Assets / Sector
Job Description : J2374 - Our client is seeking a Customer Services Administrator as part of the servicing Team managing Customer Service and End of Lease related queries. You will be responsible for customer / vendor / dealer queries and other customer transactions and administrative duties including managing lease contracts throughout their life cycle to end of term. Salary: Excellent salary, bonus and benefits. Location: UK, Thames Valley.

KEY ACCOUNTABILITIES:

Maximize first time resolution rate and overall customer experience. 
Manage all inbound calls and queries within expected SLA. 
Ensure positive and satisfactory response to the customer and that the customer’s expectations in terms of a response have been clearly set and are met. 
Ensure that all correspondence is sorted, batched, logged and distributed in a timely manner.
Provide excellent service to customers and given the right opportunity, optimize profitability.
Develop and maintain strong relationships with local Sales and Vendor teams to ensure that SLA levels are being adhered to but also to optimize business profitability. 
Take ownership of administration problems and be pro-active in resolving them. 
Effectively communicate with all internal departments to bring prompt and accurate resolution to issues. 
Participate in projects as required. 

PERSON SPECIFICATION:

2+ years’ experience in a customer service specific role. 
Experience and knowledge of Asset Finance / Vendor Programs. 
Ability to demonstrate strong customer facing skills. 
Excellent analytical and administration skills with demonstrated strong attention to detail a definite requirement. 
Ability to build strong working relationships with both internal & external partners. 
A committed, enthusiastic and flexible approach at all times. 
Proficient in Microsoft Suite. 
Ability to work unsupervised and use own initiative. 
Graduate qualification in relevant discipline (business studies, accountancy, or economics) desirable but not essential. 

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.

 
Consultant : Katherine Amin