nls new logoTo £34,000 plus excellent bonus and benefits.

J2534 - Our client is seeking a Assistant Team Leader, Operations to optimise service to customers as well as the development and performance of the operations team. The role will encompass either or both of two key elements Service Delivery and People Management. Salary: To £34,000 plus excellent bonus and benefits. Location: UK, Watford.

 

Job Reference: OSV/J2534
Job Title: J2534 - Assistant Team Leader, Operations - UK, Watford - Asset Finance
Salary: To £34,000 plus excellent bonus and benefits
Location: UK, Watford / Gtr London
Bonuses: Excellent
Benefits: Excellent
Job Function:  Operations & Support
Vacancy Type:  Permanent
Asset Type / Sector: All Assets / Sector
Job Description :

J2534 - Our client is seeking a Assistant Team Leader, Operations to optimise service to customers as well as the development and performance of the operations team. The role will encompass either or both of two key elements Service Delivery and People Management. Salary: To £34,000 plus excellent bonus and benefits. Location: UK, Watford.

KEY ACCOUNTABILITIES:

Supporting and deputising for the team leader in providing operational excellence to internal and external customers.
Providing key operational metrics to drive operational excellence.
Identifying root causes of process issues and managing resolutions.
Working on key process improvement projects.
Facilitating huddles.
Handling and solving of operational incidents and complaints.
Determining, monitoring and managing of team service levels.
Working across departments to resolve hand-off issues.
Performance management of team members.
Managing the change impact of new technology on people.
Working with the training manager to develop high impact training for the team.
Allocation of work.
Managing resource levels at key periods.
Identifying team and individual development needs.

PERSON SPECIFICATION:

Exceptional relationship management skills.
Problem solving.
Strong analytical skills and affinity for data.
Positive and flexible outlook.
Resilience.
Ideally, they will also have.
Asset Finance and Leasing experience.
Previous people management experience.
CPI qualification.
Project management skills.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Consultant : Katherine Amin