nls new logo£28,000 plus excellent bonus and benefits.

J2536 - Our client is seeking a Collections Officer responsible for the adequate and timely collection of outstanding customer payments, in order to minimise costs, optimise returns whilst sustaining customer satisfaction. Salary: To £28,000 plus excellent bonus and benefits. Location: UK, Watford

 

Job Reference: CCV/J2536
Job Title: J2536 - Collections Officer - UK, Watford - Asset Finance
Salary: £28,000 plus excellent bonus and benefits
Location: UK, Watford / Gtr London
Bonuses: Excellent
Benefits: Excellent
Job Function:  Credit Risk & Collections
Vacancy Type:  Permanent
Asset Type / Sector: All Assets / Sector
Job Description :

J2536 - Our client is seeking a Collections Officer responsible for the adequate and timely collection of outstanding customer payments, in order to minimise costs, optimise returns whilst sustaining customer satisfaction. Salary: To £28,000 plus excellent bonus and benefits. Location: UK, Watford

KEY ACCOUNTABILITIES:

Minimise customer arrears by chasing debt via telephone, letter, and e-mail, adhering to the collections guideline and UK legislation.
Maximise recoveries on insolvency cases by working quickly to establish if there are any potential buyers for the insolvent company or the equipment.
In cases where there are no potential buyers, fast tracking the agreement for termination and uplift of he equipment.
Resolve customer complaints by involving introducer and internal Sales team members where appropriate.
Ensure the customer maintains their rentals whilst assistance provided.
Adhere to the Collections guidelines in order to ensure all collections related activity is within specified compliance requirements.
Escalate any potential issues on agreements whereby the customer holds a high exposure.
Meet all KPI and targets as set.

PERSON SPECIFICATION:

Good knowledge and understanding of UK Insolvency and consumer credit laws.
Good negotiation and conflict resolution skills.
Collections experience is preferred.
Knowledge of contracts and consumer credit preferred.
Banking, Leasing or Finance Agreements experience preferred.
Ability to work within structured processes managing tasks efficiently and effectively.
Excellent communication skills.
Team player.
Experience with high volume work loads.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Consultant : Katherine Amin