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J2674 - Our client is seeking a Collections Officer responsible for identifying early arrears and providing administrative support to the collections function. This is a 6 month Fixed Term Contract role. Salary: To £30,000 p.a. Location: UK , SE Eng.

 

Job Reference: CCV/J2674
Job Title: J2674 - Collections Officer - UK, SE Eng - Asset Finance
Salary: To £30,000 p.a.
Location: UK, SE Eng
Bonuses: n/a
Benefits: n/a
Job Function:  Credit Risk & Collections
Vacancy Type:  Contract
Asset Type / Sector: All Assets / Sector
Job Description :

J2674 - Our client is seeking a Collections Officer responsible for identifying early arrears and providing administrative support to the collections function. This is a 6 month Fixed Term Contract role. Salary: To £30,000 p.a. Location: UK , SE Eng.

KEY ACCOUNTABILITIES:

Responsible for adequate and timely collection of outstanding customer payments, in order to minimise costs, optimise returns whilst sustaining customer satisfaction.
Identify arrears and separate them into technical/administrative and credit arrears for correct follow-up.
Communicate with debtors by telephone and in writing to solve arrears.
Monitor payment behaviour of debtors and arrears process, evaluate credit risk and exposure and categorize debtors accordingly.
Make payment agreements, determine plan of approach and ensure conditional payments. Legal action is initiated if necessary.
Communicate with debtor and internal/external stakeholders, report on developments and record debtor and arrears history in applicable systems.
Administer and maintain overview of the own portfolio and ratings and escalate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales).

PERSON SPECIFICATION:

Some experience in debt collection / credit control / collections management.
Experience & knowledge in the financial services sector (asset finance and leasing advantageous).
Strong negotiating skills.
Business to business and business to consumer collections experience.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Consultant : Katherine Amin