J2687 - Our client is seeking a Operations Manager Sales Support to manage the operational staff and activities within the Sales Support function. This includes responsibility for new business proposals, all sales support activities delivering against predefined KPIs, the effective documentation of all supporting policies and procedures and relevant training and development of the team. Salary: To £60,000 plus excellent bonus and benefits. Location: UK, London

KEY ACCOUNTABILITIES:

Proposals & KYC – New business proposals are managed in accordance with KPIs. This includes entry into front-end system, customer search completion, initial credit decisions and initial customer due-diligence checks.
Relationship Management – Support Sales & Broker network, ensuring that new business is chased & managed correctly from Proposal receipt through to Payout.
Across all areas of the In life team, this role is responsible for policies and procedures that cover Sales Support tasks. It is expected that these are reviewed and updated regularly to ensure operational risk is managed effectively.
Developing a first in class Sales Support team providing expert support to Sales & brokers alike.
Quality of all policies and procedures, ensuring that risks and losses are kept to a minimum due to system or process failures.
Anti-fraud checking and the job holder should ensure that both they and their team are always prioritising the improvement of anti-fraud processes to reduce the risk of fraudulent applications and business.
Provide management committees with monthly MI and trend analysis that can assist in continuous improvement of the division.
In addition this role will be required to support administration of several operational controls including Broker on-boarding oversight & review process.
Maintenance and co-ordination of Operating procedure library & review process.
Operational Resilience processes including co-ordination of the Business Continuity Plan and Business Impact Assessment and annual review.

PERSON SPECIFICATION:

3+ years’ experience leading a new business team and demonstrable experience.
3+ years’ experience in the Asset Finance industry within a Middle Ticket team.
Good communication skills with experience of senior stakeholder management.
Able to work at a fast pace in a pressured environment.
Self-motivated team player.
Good attention to detail.
Able to look at problems and suggest a variety of solutions.
Knowledge of the APAK Sprint/Alfa system advantageous.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.