​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​K3111 - New Leaf Search has partnered with a market leading arranger of speciality finance programmes; dominant in the card payment sector in their search for a Customer Services Administrator.

Salary: £23,000 plus discretionary bonus and benefits. Location: UK, London (Hybrid)

KEY RESPONSIBILITIES:

• Dealing with Customer Queries and Requirements: providing help and advice to Customers by telephone, email and letter.

• Respond promptly and completely to both sales and customer enquiries in a professional manner.

• Ensure phones are answered and messages responded to within a timely manner.

• Processing of direct debit cancellations within the timeframes given.

• Using a variety of software packages, such as Microsoft Word, Outlook, Excel, Access etc. to produce correspondence and document and maintain records, spreadsheets and databases.

• Liaising with external contacts.

• Maintaining office supplies.

• Organising meeting rooms and providing beverages where necessary.

• Provide assistance to the Collections Team when necessary.

• General Ad hoc Administrative assistance. 

PERSON SPECIFICATION:

• Demonstrates high level of ownership.

• Excellent verbal and written communicator.

• Demonstrates excellent active listening skills.

• Maintains control of conversations whilst showing understanding and empathy.

• Excellent interpersonal skills.

• Accuracy and belief in service standards.

• Excellent clerical, time management and organisational skills.

• Customer service focused – both external and internal. 

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.