​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​K3120 - New Leaf Search has partnered with a rapidly growing European Vendor Finance provider in their search for a Process Control & Compliance Manager. You will design and develop strategies to support sustainable business growth as well as develop and implement effective quality assurance, training, and process improvement programmes across a range of operational activities.

Salary: Excellent salary, plus bonus and benefits. Location: UK, Greater London / Surrey (Hybrid)

KEY RESPONSIBILITIES:

• Writing procedures and process mapping is imperative to the role.

• Develop and run regular training programs for the Operational Teams and the wider business on key operational systems, processes, and controls.

• Support operational team managers with building skills matrices and tailored operational process training for their teams.

• Build and maintain a full library of operational procedures that adhere to defined minimum control requirements and address identified operational risks.

• Manage regular and ad-hoc process reviews and secure appropriate approval of procedure change, ensuring procedures are updated to reflect changing requirements, regulation change, operational incidents, or changing operational risks.

• Maintain approved Standard Documentation Library for use with Customers and approved third parties.

• Perform monthly quality assurance testing across the range of Operational and Change Management processes to include Agreement Activation, Payments, Contract Terminations, Reschedules and Software Release Management.

• Devise and implement appropriate reporting to evidence adherence to service quality and processing accuracy KPIs.

• Prepare and present monthly QA findings, trend analysis and recommendations to the Operations Teams and wider business.

• Work closely with senior managers in Risk and Compliance across the business to identify best operational practices and to support operational risk management initiatives. 

PERSON SPECIFICATION:

• Strong asset finance knowledge complemented by an inquisitive mind and a willingness to work collaboratively with others to overcome challenges.

• A critical thinker; constantly looking out for ways to implement operational improvement and controls.

• Experience in implementing quality assurance frameworks, reporting and controls that promote quality services and minimise operational risks.

• Excellent attention to detail, able to understand finance agreement documentation and a range of asset finance financial products.

• Perseverance to investigate, understand and resolve complex issues.

• A reliable and hands-on manager, capable of coaching and effective, service quality focused teams.

• Excellent communication: able to identify and communicate issues to operational teams and support them with measures to improve quality.

• European language(s) are an advantage. 

We strongly favour applicants with proven, relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Applicants will only be considered with relevant in-country experience.