We have a new Interim opportunity. Flexible location in London & the South-East. This is initially a 6-month interim position and may become permanent.
- Responsible for a Collections Team, managing workloads and prioritizing day to day activity.
- Aim to renegotiate agreement rather the recover assets.
- Manage team through KPI’s.
- Hold monthly 121s.
- Support the business to implement new procedures.
- Manage increased volumes of business.
- Identify training needs.
- Develop strategies to improve and re-evaluate performance.
- Communicate, update and implement Team changes where necessary.
- Constantly review processes to ensure maximum efficiency.
- Use coaching tools and quality scores to provide feedback and development to the Team.
Contact: Please call Julie Ramsay for more information on 01279 713900.