thc recruitmentWe have a new Interim opportunity. Flexible location in London & the South-East. This is initially a 6-month interim position and may become permanent.

Key Responsibilities:

  • Responsible for a Collections Team, managing workloads and prioritizing day to day activity.
  • Aim to renegotiate agreement rather the recover assets.
  • Manage team through KPI’s.
  • Hold monthly 121s.
  • Support the business to implement new procedures.
  • Manage increased volumes of business.
  • Identify training needs.
  • Develop strategies to improve and re-evaluate performance.
  • Communicate, update and implement Team changes where necessary.
  • Constantly review processes to ensure maximum efficiency.
  • Use coaching tools and quality scores to provide feedback and development to the Team.

Contact: Please call Julie Ramsay for more information on 01279 713900.