thc recruitment£24,000 - £25,000 per annum, negotiable.

We are looking to recruit a collections specialist to join a team in Chester. This role is office hours Monday to Friday.

Key Responsibilities:

  • Collection of the company’s arrears cases.
  • Principal collections resource for White Oak UK, dealing with both internally and externally generated requests.
  • Corresponding by phone, email and letter to external customers and stakeholders.
  • Providing support to the Head of Collections as and when required.
  • Contacting clients regarding outstanding payments for services through immediate payment or by setting up payment plans.
  • Collecting customer payments in accordance with payment schedules.
  • Provide collections assistance to our funding partners and be a point of contact for them.
  • Always deliver a consistent and professional level of service.
  • Achieve set revenue targets and call quality objectives.
  • Handle each call promptly and in the correct manner, updating records accordingly.
  • Input customer-related data accurately and efficiently.
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified.
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
  • Follow company policies and procedures at all times, ensuring that legislative requirements are met.

Key Skills:

  • Collections experience in lending Consumer, motor or asset.
  • Excellent communication skills in all forms; confident telephone manner and excellent customer service skills.
  • Strong negotiation skills, ability to make commercially aware decisions when dealing with arrears cases, agents, solicitors and third parties.
  • Ability to identify potential high-risk cases.
  • Knowledge and experience of working in a collection’s role.
  • Good all-round collections skills dealing with cases from inception of arrears to recovery of bad debts.
  • Experience of working in a fast-moving environment and ability to work under pressure.
  • Have the ability to relate to people from a variety of different backgrounds.
  • Be persuasive, persistent and self-motivated.
  • Show empathy, assertiveness, tact and resilience.

Contact: Vicky Maynard on 01279 713900.