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Experts from global consultancy EY will reveal at an exclusive online seminar this week how the finance industry must adapt in response to changing customer behaviour caused by the pandemic.

The event, called Next is Now, will detail why financial service businesses are struggling to respond effectively to the rapid pace of change within their customer base and identify strategies to adapt more quickly.

Experts will also explain how behavioural science can play a key role in creating new strategies that could be implemented by asset finance companies.

The session, supported by NETSOL Technologies, will include the unveiling of the results of research undertaken during lockdown with both financial services businesses and their customers.

Among the guidance provided will be in-depth insights into the behaviour of vulnerable customers.

Speakers at the event include:

  • Joel Bailey, Director, EY
  • Maria Fafouti, Senior Service Designer, EY
  • Will Shaw, Principal Service Designer, EY
  • Chris Tobey, Global Sales Director - Wholesale Finance Solutions, NETSOL Technologies (pictured above)

To register for the event, which will be held on Thursday, October 22 at 1pm GMT, please click on the banner below

IAFN Next Is Now 990 X 267 with button

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